OK, so we're all itching to get out and see the world again and fortunately for you - as well as baking endless crappy cakes, attending (and hosting) virtual quizzes, and trying to do family zoom calls - we have also been doing some work. For the last few months we have been working on a plan to get you travelling again as safely, and as soon as possible.
Rest assured, that as we start running our trips again, we will do so slowly and cautiously. We will only open in countries where the virus is firmly under control, and we will only open routes on which we can control the environment within reason and take necessary precautions to keep everyone safe. In other words, we will not be running or advertising trips that put anyone at risk, and the precautions we take should not make anyone think that the places we will be going are dangerous. Far from it. We just want to be extra safe.
Below we have detailed some of the ways we are working to bring our trips back as awesome as ever but with some slight tweaks to make sure you’re protected.
We will be providing Hygiene kits for all our travellers upon arrival. Kits will include all the essentials such as face masks, hand sanitiser, antibacterial wipes & gloves. We want to give you all the essentials when you arrive so that your main focus can be on having the time of your life!
Our Travel Ninjas (Guides) will have enhanced training in how to carry out their role using social distancing measures. Their ninja belts will be upgraded with some tools needed to take extra precautions against the spread of COVID-19 and they will go through an enhanced training period prior to running tours again. We are working to maximise our knowledge and make sure that we are ready to show you our amazing destinations safely.
We’re trying our best to keep itineraries the same as we know how amazing they are. Our Travel Ninjas will choose the best time to visit tourist hotspots so we can avoid large crowds and are safely able to social distance. If there are any changes to the itinerary, we will keep you updated and replace it with an activity of equal value - we’ll only do this if we feel it is the safest thing to do.
Our groups have always been a good size but to make sure we can make your trip as safe as possible and adhere to social distancing guidelines we have capped group sizes at 12 instead of the usual 18-20.
We’ve put in revised health and safety procedures that cover you from the moment you arrive to the moment leave. All of our procedures are based on the FCO (Foreign Commonwealth Office) & WHO (World Health Organisation) guidelines. We’re dedicated to keeping you safe during your trip so as public health recommendations change, our policy will also evolve. We have been in close contact with all our hotel partners and are working with only partners who are taking the maximum amount of precautions when it comes to cleanliness and sanitation. All rooms will be deep cleaned before we check in.
We understand you might want to take the extra precaution of having your own room for the trip so we are opening up the option to book a private room for your whole tour where available. You can talk to our crew to see what the options are for upgrading to this.
Where possible, we are moving as much of our transport away from public buses & trains to private minibuses so we can control the environment as much as possible. There may be occasions where it is safe to use ferries or buses and when we do this we will ensure health & safety standards are being met as well as all government guidelines.
The Trucrew are on hand to answer any questions and help with any concerns you may have so you can feel confident before leaving for your trip. If for whatever reason, you can’t join on your scheduled departure, we’ve thrown in a free date change so you can relax knowing that you can still have that trip of a lifetime another time. We’re also now offering the option to upgrade to a private room. If you’d like to speak to one of the TruCrew, contact us on +4420 3542 2463, email us at firstname.lastname@example.org or pop a message into our live chat.
As things are uncertain at the moment, we've made it as easy as possible for you to book your trip with confidence: tru flexibility and low commitment. ‘How?’ you ask, well how about you pay when suits you, have a guaranteed lifetime deposit and we'll even throw in free dates changes! Can't argue with that! Just to be clear...
If you are an STA customer who has an upcoming booking with us fill out the contact form below with your details and we will be in touch to get you on your trip of a lifetime.
6 Fife Road
Kingston Upon Thames KT1 1SZ
Pop in your details and the TruCrew will be in touch to help you plan the trip of your lifetime and answer any questions you may have!