That's right, we've got your back. We're making sure all our tours are run with the correct protocols, and to ensure your trip is a once in a lifetime experience whilst also making sure it's in a safe and healthy environment. We're being super flexible to maximise adventure and minimise stress ya know?
Below we have detailed some of the protocols we've put in place and our flexibile booking terms to make sure when you book it's with confidence.
Is my money protected?
Yep! You will never lose your money. You’re protected. TruTravels is both ABTA and ATOL registered meaning your money is safe. We’re offering free date changes or to keep your deposit on file for as and when you’re ready to travel, 2 months, 2 years or even 20!
Is there any COVID precautions in place for my trip?
Yes! We’re doing everything we can to make your trip as safe and stress- free as possible. All trips are run with enhanced safety and hygiene protocols advised by the FCO (Foreign Commonwealth Office) & WHO (World Health Organisation) including only working with partners who uphold the same standard and are taking the maximum amount of precautions. From switching to private transport where possible to offering private room upgrades, we’ve got all areas covered to ensure your trip is an amazing one!
What happens If I can't travel due to COVID?
We’re only operating in countries that are open without quarantine and are safe and easy to travel in. That being said if you could no longer travel due to COVID or if something were to arise, we’re offering complete flexibility for our TruTravellers. From free date changes to lifetime deposits. The TruCrew are always here to give you some TLC and to go through your options. Think of us as ya BFFs, the fun auntie/uncle of the family who loves a drink or your travel guardian angels. We're not fussed.
Our Travel Ninjas (Guides) have enhanced training in how to carry out their role using social distancing measures. Their ninja belts will be upgraded with some tools needed to take extra precautions against the spread of COVID-19 and they go through enhanced training, specific to the country they're operating in and the surroundings our TruTravellers will travel in. We are continuously learning to maximise our knowledge and make sure that we show you our amazing destinations safely.
We’re trying our best to keep itineraries the same as we know how amazing they are. Our Travel Ninjas will choose the best time to visit tourist hotspots so we can avoid large crowds and are safely able to social distance. If there are any changes to the itinerary, we will keep you updated and replace it with an activity of equal value - we’ll only do this if we feel it is the safest thing to do.
We’ve put in revised health and safety procedures that cover you from the moment you arrive to the moment leave. All of our procedures are based on the FCO (Foreign Commonwealth Office) & WHO (World Health Organisation) guidelines. We’re dedicated to keeping you safe during your trip so as public health recommendations change, our policy will also evolve. We have been in close contact with all our hotel partners and are working with only partners who are taking the maximum amount of precautions when it comes to cleanliness and sanitation. All rooms will be deep cleaned before we check in.
We understand you might want to take the extra precaution of having your own room for the trip so we are opening up the option to book a private room for your whole tour where available. You can talk to our crew to see what the options are for upgrading to this.
Where possible, we are moving as much of our transport away from public buses & trains to private minibuses so we can control the environment as much as possible. There may be occasions where it is safe to use ferries or buses and when we do this we will ensure health & safety standards are being met as well as all government guidelines.
Congrats! You made the best decision of your life! If you've got a few questions no worries. We've got answers!
Pop in your details and the TruCrew will be in touch to help you plan the trip of your lifetime and answer any questions you may have!