Join the TruCrew

Before You Go Team Member

Location: South West London – TruTravels Head Office

 

Starting: May 2019

 

An exciting opportunity has opened up to join TruTravels Before you Go team in our new UK office in Kingston-upon-Thames.

Who are TruTravels?

We’re one of the UK’s most exciting travel company. Founded in London by entrepreneurs who grew tired of the rat race, our job is to provide life changing group travel experiences for backpackers and young adults in amazing destinations (Thailand, Indonesia, Cambodia, Vietnam, Philippines, Laos & Sri Lanka).

What does the Before you Go team do?

TruTravels Before You Go team helps us continue to provide the best customer service possible to all of our travellers with a dedicated team preparing people for their trips before they travel. This enables us to grow our reputation in the industry as the best and most caring company out there.

The requirements for becoming part of the TruCrew are:

• Confidence in speaking to people from all over the world.
• High level of accuracy and attention to detail
• Exceptional customer service skills
• Strong organisationalskills, with ability to multitask and meet deadlines in a fast-paced and often crazy working environment.
• Ability to work independently and take initiative to make decisions when necessary
• International travel experience and strong geography knowledge is key. Especially in Asia.
• A fun out going personality.
• Never taking yourself too seriously.

As part of our Before you go Team, you’ll focus on:

• Preparing people for their upcoming trips.
• Provide all info on Visa’s, best airports to fly in to etc.
• Be an expert on all pre-arrival info.
• Chase missing passenger info such as flights, insurance & passport details.
• Sending out pre-departure packs.
• Encouraging people to interact in the chat groups before trip.
• Front line of all our relationships with Agencies.
• Dealing with all agent enquiries.
• Manning our live chat service and handing enquiries to our sales team.
• Monitoring all TruTravels social media pages to hand over any enquiries to the sales team.
• Maintaining all pre-departure pack information is correct.
• Managing the pre-departure groups to get chats going in groups before people travel.
• Ensuring all Group Leaders are responsive in chats before they travel.
• Ensuring Group Leaders have all the information they need on each customer before they travel.
• Making sure Group Leaders are sending out pre-departure emails on time.
• Deal with all payments after deposit.
• Deal with all pre-night accommodation bookings.
• Chase overdue payments.
• Other information

Working alongside Sales Manager
Reporting to General Manager
Over-time hours in the form of live chat service.

Digital Marketing Manager

Location: Kingston Upon Thames, Surrey, United Kingdom

Starting: May 2019

 

The small team in London are a fun loving bunch of people with a passion for travel and having a good time. Does that sound like you? Keep reading. We’re currently looking for a Digital Marketing Manager to join our team in Kingston.

This role will report directly to the General Manager of TruTravels and lead the strategy and execution of all digital marketing. This is an excellent opportunity to undertake a highly visible role and positively impact on the business as a member of the Management team.

Role Description

• Work with the General Manager to develop global KPIs for all digital media channels
• Develop strategies for promoting our products and brand through our paid channels
• Execute campaigns in the UK and key global markets in a timely and effective manner
• Manage PPC accounts in Google Ads, Facebook/Instagram maximizing ROAS within budget requirements
• Issue weekly and monthly reports pertaining to Paid Media campaigns, outlining performance, revenue and applicable relevant metrics
• Be an innovator, someone who loves to test and trial new initiatives and share learnings with the team
• Work closely with the Graphic Designer to ensure display, social, affiliate creative is optimized, innovative and effective
• Lead the social media strategy and work with the team to bring it to live across all relevant platforms
• Maintain mutually beneficial relationships with key media partners and agencies
• Work closely with the web development agency to ensure that landing pages are optimized for conversion
• Actively contribute to the team in a collaborative and meaningful way that helps support, inspire and motivate fellow colleagues and managers alike

Requirements

• Bachelor's degree in business, marketing, travel and tourism, or a related field
• 2-3 years of experience in digital marketing on either the client or agency side
• Passionate about all things digital marketing
• Strong understanding of various paid media platforms (Google Search, Display & YouTube, Facebook / Instagram, Affiliate marketing)
• Google Ad certification would be an asset
• Experience setting campaign goals, KPIs
• Proven track record of improving paid media ROI and implementing best practices
• Proficient in the use of Google analytics and using to drive digital marketing insights
• Experience managing 3rd party vendor relationships and negotiations
• Experience with budget management
• Problem solver, ability to learn on your own or as part of a team, and stay on top of the latest digital marketing trends
• Experience with small/mid- size entrepreneurial environment with high growth
• Possess exceptional written and verbal communication skills, including ability to articulate recommendations in a concise and timely manner

Full-Time Internship

Location: South West London – TruTravels Head Office

 

Starting: May 2019

 

What we are looking for…

We are looking for young, passionate people who want to break into the travel industry to join the team at our Head Office.

We need fun, ambitious, organised people who really want to learn about and get involved with all aspects of tour business. You would need to be available to live and work in London/Surrey for a minimum of 6 months. No previous experience is required as we believe everyone needs to start somewhere! This is a full time role and at TruTravels we believe in supporting our team and growing from within so this is a great opportunity for you. Who know’s where it could lead to!

 

Duties:

• Basic Admin Tasks
• Assistance in running our Social Media channels.
• Customer Enquiries
• Content writing
• Much more

 

So if you’re up for an adventure and eager to learn what we are all about, then why not give it a shot?!

Make sure to take some time with your application in order to stand out and let us know how fab you are! 😀

NOTE: Role will include chance to travel to South East Asia after completion of probationary periods