TruTravels Jobs

Location - Kingston, London

Role - Hybrid - 3 days in our UK office in Kingston-upon-Thames with 2 days WFH

Are you passionate about travel, adventure and love sales? We're seeking a dynamic and attention to detail orientated Sales Executive to join our team at TruTravels in Kingston. We are looking for someone who is confident in their ability to provide confidence and excitement to travellers who are about to travel out to destinations for the trip of a lifetime! We’re looking for someone who is proactive, passionate about travel as well as sales and wants to combine their love of travel with work! The successful applicant will be based in London and would be happy to be in the office in Kingston Upon Thames, 3 days per week.

Who we are:

We’re not your typical travel company. At TruTravels, we believe in life-changing experiences, not just for our travellers, but for our team too.

Our values guide everything we do: we don’t do average, we act for the benefit of all, we create opportunity, we’re family and we live the dream.

We’re proud to offer an environment where people can grow, connect and thrive. Through our Elevate programme, we support clear development pathways for everyone in the TruFam, from their first day to future leadership roles. Whether it's through leadership camps, mentoring or fair and transparent promotions, we’re committed to helping our team level up while staying true to who they are.

Join us and be part of a purpose-driven crew that works hard, supports each other and shares a genuine passion for adventure, people and positive impact. If you care about community, growth and creating unforgettable experiences, you’ll fit right in!

Travel far. Live Tru.

What you’ll do:

You’ll be our connectors, creating that first and lasting impression on all customers. You’ll offer relentless customer service by building relationships with our travellers with the aim to simplify life and offer a hassle-free booking service as well as offering continual support during and after their trip. Your knowledge and passion will create a bond with travellers that leaves them feeling confident and excited for their adventure of a lifetime.

Responsibilities:

• Prepping travellers for their trips with the info they need e.g. advise with visas, flight tips, airport recs and more.
• Sending warm, engaging welcome emails and guiding customers through their online account area.
• Jumping on calls to personally welcome new travellers.
• Following up to collect missing passenger details (flights, insurance, passport info, etc.).
• Troubleshooting any login/account issues so customers have a smooth pre-departure experience.
• Keeping all pre-departure pack info up-to-date, accurate and exciting.
• Sparking and encouraging conversations in group chats and encouraging customers to connect before they meet in real life.
• Working closely with our global Operations teams to ensure every Tour Leader has what they need for each trip.
• Being available on live chat and phone to answer questions, solve problems, and provide good vibes.
• Assisting with post-trip review collection because we love hearing about those unforgettable moments!
• Supporting any on-tour issues that reach our UK-based HQ with calm, solutions-focused energy.
• Driving efficiency within the department by spotting gaps, suggesting improvements, and helping us work smarter.

Who We’re Looking For:

• 2+ years of experience in a customer-facing role (bonus points if it’s travel-related!).
• A love for travel and a deep knowledge of the destinations we operate in.
• An outgoing, friendly communicator who can connect with people from all walks of life.
• Confident on the phone, on email and in live chats… basically, a people person through and through.
• Detail-oriented with great organisational skills and a proactive, forward-thinking mindset.
• Always looking for ways to improve how we do things and open to trying new tools and ideas.
• Ability to stay calm and collected when things get a little too exciting, we work in travel after all!
• Strong problem-solving skills and initiative to make decisions when needed.
• Fun, positive and able to bring good energy even on a rainy Monday.
• A sense of humour (we take our work seriously, but not ourselves).
• A genuine passion for helping people and getting them hyped for their next big adventure.

What’s In It For You?

At TruTravels, we believe if you’re building epic adventures, your own journey should be just as unforgettable. Here's what you can expect when you join the TruCrew:

• Competitive Salary & Benefits: We know your time and talents are valuable, so we pay you like we mean it. With a benefits package that goes the extra mile, we’ve got your back (and your bank account).
• Birthday Day Off: Celebrate your trip around the sun with a well-earned day to play.
• Learning & Growth Opportunities: Whether you're levelling up your leadership skills, dabbling in digital or dreaming big, we’ll give you the tools, mentorship and support needed. We have a fantastic learning system which will equip you with all the online training you need, via Rise & Workday. A mentor / mentee program and our fantastic Elevate program, which has been designed for our TruCrew.
• Travel Perks: You’ll have opportunities to hit the road (or the beach or the mountains), because nothing beats learning the Tru way like experiencing our tours first hand with our TruPoints system.
• Amazing Team Culture: We’re a vibrant, collaborative crew who support each other, celebrate wins (big and small) and know how to have a good time, whether it's brainstorming wild ideas or swapping travel stories over post-work drinks.
• Skill Set Supercharging: From practical experience to creative exploration, you’ll constantly be adding new tools to your travel-sized professional toolkit.
• Fun, Fun and More Fun: Let’s be real, how can we deliver the best travel experiences on the planet if we’re not enjoying the ride ourselves? We keep things energetic, inclusive and filled with good vibes, because happy teams create unforgettable adventures.

We’re All About Diversity, Inclusion, Belonging and Fair Opportunity:

We are committed to building a team that reflects the diverse communities we serve. We believe that a wide range of perspectives, backgrounds and experiences makes us stronger and drives innovation. We actively encourage applications from candidates of all backgrounds.

We are dedicated to fostering an environment where everyone feels respected, valued and empowered to thrive. If you are excited about this role but your experience doesn’t align perfectly with every qualification and experience listed, we encourage you to apply anyway.

How to Apply:

To apply, please e-mail Roxanne at recruitment@trutravels.com with a cover letter and your CV explaining why we’re the right itinerary match! Let’s make magic happen!

If you haven’t heard from us within 3 weeks, please consider your application unsuccessful this time around, but we appreciate you putting yourself forward.

Location: Philippines

Role: Hybrid, Contractor

Start Date: August 2025

Are you passionate about travel, adventure and have experience in Operations? We're seeking a dynamic and attention to detail-orientated Philippines Supplier Relations Coordinator to join our team at TruTravels. In this role, you'll be dealing with the design and control of business and supplier relations. Your duties will include but are not limited to conserving quality control and safety measures as well as analyzing and improving organizational processes. We’re looking for someone who is proactive, passionate about supplier relations and wants to combine their love of travel with work! The successful applicant will be based in the Philippines.

Who we are:

We’re not your typical travel company. At TruTravels, we believe in life-changing experiences, not just for our travellers, but for our team too.

Our values guide everything we do: we don’t do average, we act for the benefit of all, we create opportunity, we’re family and we live the dream.

We’re proud to offer an environment where people can grow, connect and thrive. Through our Elevate programme, we support clear development pathways for everyone in the TruFam, from their first day to future leadership roles. Whether it's through leadership camps, mentoring or fair and transparent promotions, we’re committed to helping our team level up while staying true to who they are.

Join us and be part of a purpose-driven crew that works hard, supports each other, and shares a genuine passion for adventure, people and positive impact. If you care about community, growth and creating unforgettable experiences, you’ll fit right in!

Travel far. Live Tru.

What you’ll do:

Responsibilities:

• Working alongside our operations, bookings and Tru Leaders team in the UK and Asia.
• Completing analysis of the employee & personal spending.
• Working closely with our Suppliers to build new or develop working relationships.
• Bi-Weekly KPI reports for supplier performance.
• Weekly/Monthly meetings with the team and management.
• Implement action plans to improve and develop any underperforming supplier scores.
• Work closely with the product team to help with new & current product development.
• Negotiation of rates with new and current suppliers.
• Helping the company to promote high morale and communicate the company’s operating policies, customer issues and safety measures.
• Annual contracting and date blocking with Suppliers or DMC’s.
• Contract terms and conditions with suppliers or DMC’s.
• Travel to new product destinations for trial tours or R&D trips.

Requirements:

• Preferred experience in Operations (Not essential).
• Excellent critical thinking and problem-solving skills
• Good leadership qualities with the ability to provide direction.
• Being able to take initiative regarding problem solving and finding/exploring solutions.
• Must be able to travel at short notice for extended periods (domestically/internationally).
• Strong organisational skills.
• Excellent communication skills, including the ability to actively listen to others and relay information clearly.
• Attention to detail.
• The ability to build effective relationships with suppliers and other team members.
• Ability to work independently as well as in a team, prioritise tasks, and meet deadlines in a fast-paced environment.
• Self-motivated, responsible, organised, trustworthy and hardworking.

What’s In It For You?

• At TruTravels, we believe if you’re building epic adventures, your own journey should be just as unforgettable. Here's what you can expect when you join the TruCrew:
• Competitive Salary & Benefits: We know your time and talents are valuable, so we pay you like we mean it. With a benefits package that goes the extra mile, we’ve got your back (and your bank account).
• Learning & Growth Opportunities: Whether you're levelling up your leadership skills, dabbling in digital or dreaming big, we’ll give you the tools, mentorship and support needed. We have a fantastic learning system which will equip you with all the online training you need, via Rise & Workday. A mentor / mentee program and our fantastic Elevate program which has been designed for our TruCrew.
• Travel Perks: You’ll have opportunities to hit the road (or the beach or the mountains), because nothing beats learning the Tru way like experiencing our tours first hand with our TruPoints system.
• Amazing Team Culture: We’re a vibrant, collaborative crew who support each other, celebrate wins (big and small) and know how to have a good time, whether it's brainstorming wild ideas or swapping travel stories over post-work drinks.
• Skill Set Supercharging: From practical experience to creative exploration, you’ll constantly be adding new tools to your travel-sized professional toolkit.
• Fun, Fun and More Fun: Let’s be real, how can we deliver the best travel experiences on the planet if we’re not enjoying the ride ourselves? We keep things energetic, inclusive and filled with good vibes, because happy teams create unforgettable adventures.

We’re All About Diversity, Inclusion, Belonging and Fair Opportunity:

We are committed to building a team that reflects the diverse communities we serve. We believe that a wide range of perspectives, backgrounds and experiences makes us stronger and drives innovation. We actively encourage applications from candidates of all backgrounds.

We are dedicated to fostering an environment where everyone feels respected, valued and empowered to thrive. If you are excited about this role but your experience doesn’t align perfectly with every qualification and experience listed, we encourage you to apply anyway.

How to Apply:

To apply, email Roxanne at recruitment@trutravels.com with a cover letter and your CV explaining why we’re the right itinerary match! Let’s make magic happen!

If you haven’t heard from us within 3 weeks, please consider your application unsuccessful this time around, but we appreciate you putting yourself forward.

Supplier Relations Co-Ordinator, Thailand

Location: Thailand

Role: Hybrid

Start Date: August 2025

Are you passionate about travel, adventure and have experience in Operations? We're seeking a dynamic and attention to detail-orientated Thailand Supplier Relations Co-Ordinator to join our team at TruTravels. In this role, you'll be dealing with the design and control of business and supplier relations. Your duties will include but are not limited to, conserving quality control and safety measures as well as analysing and improving organisational processes. We’re looking for someone who is proactive, passionate about supplier relations and wants to combine their love of travel with work! The successful applicant will be based in Thailand.

Who we are:

We’re TruTravels and we’re a tour operator with a difference. We don’t do average. We only do mind-blowingly awesome things. Our trips simplify life by including all accommodation, activities, and transport, creating a hassle-free travel style where everyone has the same experience. Our customers spend more time having fun and less time worrying about their budget. Our laidback and youthful approach makes our customers feel at ease in unfamiliar surroundings and connected to a group of people who have now become their family. In a nutshell, we offer life-changing experiences. Game-changing travel. Our TruFamily are what makes us Tru. Joining the TruCrew offers opportunities for growth, incredible experiences and learning whilst working in a fun, dynamic environment.

What you’ll do:

Responsibilities:

• Working alongside our operations, bookings and Tru Leaders team in the UK and Asia.
• Completing analysis of the employees & personal spending.
• Working closely with our Suppliers to build new or develop working relationships.
• Bi-Weekly KPI reports for supplier performance.
• Weekly/Monthly meetings with the team and management.
• Implement action plans to improve and develop any underperforming supplier scores.
• Work closely with the product team to help with new & current product development.
• Negotiation of rates with new and current suppliers.
• Helping the company to promote high morale and communicate the company’s operating policies, customer issues and safety measures.
• Annual contracting and date blocking with Suppliers or DMC’s.
• Contract terms and conditions with suppliers or DMC’s.
• Travel to new product destinations for trial tours or R&D trips.

Requirements:

• Preferred experience in Operations.
• Excellent critical thinking and problem-solving skills
• Good leadership qualities with the ability to provide direction.
• Being able to take initiative regarding problem solving and finding/exploring solutions.
• Must be able to travel at short notice for extended periods (domestically/internationally).
• Strong organisational skills.
• Excellent communication skills, including the ability to actively listen to others and relay information clearly.
• Attention to detail.
• The ability to build effective relationships with suppliers and other team members.
• Ability to work independently as well as in a team, prioritise tasks, and meet deadlines in a fast-paced environment.
• Self-motivated, responsible, organized, trustworthy and hardworking.

To apply please e-mail Roxanne at recruitment@trutravels.com with a cover letter and your CV explaining why you are the perfect person for this role. You can also fill in the form attached.

If you do not hear from us within three weeks of submitting your application, please note that your application has been unsuccessful.

Only candidates progressing to the next stage will be contacted.