TruTravels Jobs

Philippines Reservations Assistant

Location – Malaybalay City, Philippines

Are you passionate about travel, adventure and have great admin skills? We're seeking a dynamic and attention-to-detail-orientated Reservations Assistant to join our team at TruTravels in the Philippines.

In this role, you will be required to work alongside the bookings teams globally to ensure accurate reservations are made for our clients. You should be able to communicate well with the suppliers, tour leaders and passengers on various platforms both internally and externally. We’re looking for someone who is proactive, passionate about admin tasks and wants to combine their love of travel with work! The successful applicant will be based in Reservations Team in Malaybalay City Philippines.

Who we are:

We’re TruTravels and we’re a tour operator with a difference… We don’t do average. We only do mind blowingly awesome. Our trips simplify life by including all accommodation, activities and transport, creating a hassle-free travel style where everyone has the same experience. Our customers spend more time having fun and less time worrying about budget. Our laidback and youthful approach makes our customers feel at ease in unfamiliar surroundings and connected to a group of people who have now become their family. In a nutshell, we offer life changing experiences. Game changing travel. Our TruFamily are what makes us Tru. Joining the TruCrew offers opportunities for growth, incredible experiences and learning whilst working in a fun, dynamic environment.

What you’ll do:

Responsibilities Include:

• Working alongside our bookings team to confirm accurate bookings and reservations
• Managing staff transport between tours
• Communicate with all suppliers, tour leaders and managers via email, slack and/or group chats
• Communication between the Sales and Bookings Team in the UK
• Keeps record of all correspondence and makes sure that files are kept up to date
• Complies with the departmental standards, objectives, and goals
• Learn company systems and expense sheets for invoice and cash amounts (Weekly reports)
• Pre and post-payments for supplier invoices
• Daily operational tasks and booking confirmations
• Ensuring all customer and tour details (flights, check-in dates and customer info) are correct and accurate
• Input and update reservations from all booking channels, ensuring that all relevant information is included in the booking and that any special requests or requirements are communicated to relevant departments
• Liaise with other departments to ensure good communication and offer support
• Processes modifications and promptly relays this information to needed departments when required
• Handles daily correspondence and responds to inquiries promptly

Requirements:

• Graduates of Hospitality Management, Tourism and Travel, or other related courses are preferred
• Invoicing administration experience
• Focused on providing consistently high standards of customer service
• Recognises that achieving exceptional service necessitates embodying values such as empathy, a customer-centric approach and cultural sensitivity
• Takes a proactive approach to the reservation department activity, anticipating potential opportunities to improve the overall efficiency of the department

What we are looking for:

• Someone with great attention to detail and someone who is able to prioritise tasks
• A driven, hard-working individual
• Eager and willing to learn
• Fluent in written & spoken English
• Has a strong sense of commitment
• Proactive, Self-motivated, responsible, organized, trustworthy and hardworking individuals
• Able to work with minimal supervision.

What’s in it for you:

• Competitive salary
• An amazing team culture
• Opportunity to grow in the business as we grow our teams
• Probably the best experience of your life and the opportunity to do what you love for a living

To apply please e-mail Roxanne at recruitment@trutravels.com with a cover letter explaining why you are the perfect person for this role.