Join the TruCrew

JOIN THE FAM!

We started TruTravels because we wanted to do something we enjoy and work with people we love. So, we have tried our best over the years to make Tru a fun place to work and only hire cool, energetic, good-humoured and awesome people. As a result, the Tru Family is made up of some of the most amazing people on the planet who love working with each other and love what they do. We honestly believe that if we are not all enjoying our jobs then we would be unable to deliver the sort of top-notch experiences and service we provide to our TruTravellers day in day out. Check out the about us section for more info on Tru in general.

Big group of travellers having fun outside in front of a boat in Thailand

Group photo of TruCrew in front of blue building holding red and yellow TruTravels sign

We have operations in many countries over the world so if you want to live in paradise and work for a fun, caring and fast-growing company, you have a passion for travel, and can bring something amazing to the table then check out the available roles we have below:

Full/Part-Time Graphic Design Internship - UK HEAD OFFICE

GRAPHIC DESIGN INTERNSHIP

Location: South West London - TruTravels Head Office

Starting: Summer 2022

What we are looking for...

We are looking for a creative and passionate Graphic Design Intern who wants to break into the travel industry to join the team at our Head Office. This is a fantastic opportunity for an ambitious individual to apply their creativity to a range of mediums. The right person will assist the Creative Brand Manager and Marketing team. You would need to be available to live and work in London/Surrey for a minimum of 3 months. No previous experience is required as we believe everyone needs to start somewhere! This could be a full or part-time role and at TruTravels we believe in supporting our team and growing from within so this is a great opportunity for you. Who knows where it could lead to!

Responsibilities

Design and produce creative content for an evolving and broad range of digital mediums (website, email, social media, advertising & any print work) using our style and tone of voice, either from scratch or building off of existing artwork from the Creative Brand Manager
Work closely with the marketing team
Work to enhance our website and suggest new designs for our pages
Deploy all email designs in email platform (we're currently using MailChimp, moving to Marketo)
Content management and publishing web content

Requirements

Portfolio/ Examples of work
Well organised with experience working in a team or project environment
Great communication skills and a good team player
A passion for graphic design
Confident in
Illustrator
Photoshop
InDesign
Lightroom is a plus*
UX Design knowledge is a plus*
Any video editing/animation is a plus*

*This is an unpaid internship*

So if you're up for an adventure and eager to learn what we are all about, then why not give it a shot?!

Make sure to take some time with your application in order to stand out and let us know how fab you are!

APPLY HERE

Full Time- before you go team leader

BEFORE YOU GO TEAM LEADER

An exciting opportunity has opened up to lead the TruTravels Before you Go team in our UK office in Kingston-upon-Thames.

Who we are

We’re TruTravels, a travel company with a difference… We don’t do average. We only do mind-blowingly awesome experiences. Our trips simplify life by including all accommodation, activities and transport, creating a hassle-free travel style designed to give young people the most amazing experiences of their lives. Our customers spend more time having fun and less time worrying about budget. Our laidback and youthful approach makes our customers feel at ease in unfamiliar surroundings and connected to a group of people who have now become their family. In a nutshell, we offer life changing experiences. Game changing travel.

What you’ll do in the BYG Team

You’ll be our connectors, creating that first and lasting impression on all customers. You’ll offer relentless customer service by building relationships with our travelers with the aim to simplify life and offer a hassle free booking service. Your knowledge and passion creates a bond with travelers that leaves them feeling confident and excited for their adventure of a lifetime.

The requirements for the role are:

Experience in customer service roles.
At least 1-2 years experience in leading a team. Confidence in speaking to people from all over the world.
High level of accuracy and attention to detail.
To be forward thinking and always looking for ways to improve the department.
Strong organisational skills, with ability to multitask and meet deadlines in a fast-paced and often crazy working environment.
Ability to work independently and take initiative to make decisions when necessary.
International travel experience and strong geography knowledge is key. Especially in our key destinations.
A fun outgoing personality.
A want to help people and to get them excited about their upcoming trips.

As part of our Before you go Team, you’ll focus on:

Preparing people for their upcoming trips.
Provide all info on Visa’s, best airports to fly in to etc.
Improving efficiencies within the department.
Be an expert on all pre-arrival info.
Call customers after booking their trip to introduce them to the BYG team.
Chase missing passenger info such as flights, insurance & passport details.
Sending out pre-departure packs.
Encouraging people to interact in the chat groups before their trip.
Maintaining all pre-departure pack information is correct.
Ensuring Travel Ninjas have all the information they need on each customer before they travel.

Other information

Working alongside Sales team
Reporting to Sales Manager
Working closely with all country operations teams

Job Type: Full-time - Based in our Kingston office 3 days per week.

PLEASE NOTE START DATE FOR THIS ROLE IS: ASAP

APPLY HERE

Travel Ninja (Group Leader) - THAILAND

LOCAL GROUP LEADER - THAILAND

Location: Thailand

Starting: ASAP

We are currently looking for awesome, motivated individuals to join us in Indonesia. As a team we are a close knit bunch who live and operate in Thailand! The successful applicants/chosen ones will be living, working and partying alongside us here and welcomed into the Tru Fam.

Role/Duties -

Your role will be to help give our TruTravellers the experience of a lifetime as you show them around paradise! Taking groups of young travellers (18-30 something) along our itineraries in Thailand. You will ultimately be responsible for ensuring that each and every group member has the time of their lives, going over and above to make sure they are comfortable, safe and happy. You will become everyone’s best friend in the group, be entertaining, the star of the show throughout the tour and also generally be awesome!

As well as looking after customers and keeping them entertained you will have to inform them about the culture, customs and history relating to all of our destinations. You will also keep them informed on day to day plans and activities.
Show them the best night spots and take them to the best restaurants in the evenings to cater to everyone’s needs.
You will be taking part in a number of activities from hikes, snorkelling and boat trips etc so you must be reasonably active and not scared to get involved and try new activities.
Make sure the customers stay safe and follow all local health and safety guidelines.
There are some paperwork elements to the job such as keeping track of expenses, sending welcome emails and staying in contact with groups and also getting reviews in (a super important part of the job!)
Generally helping to improve the marketing reach of company through social media and always acting in a way to enhance and protect Tru’s excellent reputation.

Who we’re looking for -

Thai group leaders who can speak fluent English and Thai (this is essential!)
Must be a qualified tour guide and have a Thai Guiding licence
You have a great sense of humour and fun.
Self motivated, energetic, responsible, organised, trustworthy, hard working individuals– these attributes are extremely important.
Must be confident in speaking in front of a large group of people and leading them by yourself (maximum 20 people at a time)
People who like people and can get along with and build relationships with people from all walks of life “People people” - We can teach you the skills but you must have the right attitude and be willing to go over and above to provide customers with the best experience of their lives and further the company's growth and reputation.
As part of the work is of course travel, you MUST have a passion for travel! And should have plenty of travel experience, especially within Thailand!
Individuals with self-control / responsibility
People who want to be part of something special and help us continue to grow
Overall dedicated people who want to enjoy life and work simultaneously

What’s in it for you?

Excellent references, referrals and experience for CV & portfolio
Opportunity for future employment if excellent performance
Enjoy free travel and accomodation with groups around Thailand
Regular parties and special events
Join a family of fun & ambitious people
Probably the best experience of your life and the opportunity to do what you love for a living…(priceless)

If you think you have got what it takes and are serious about joining our TruCrew, please apply via the button below (no time wasters please!) Good luck x

APPLY HERE

Travel Ninja (Group Leader) - JAPAN

LOCAL GROUP LEADER - JAPAN

Location: Japan

Starting: January

We are currently looking for awesome, motivated individuals to join us in Japan. As a team we are a close knit bunch who live and operate in Japan! The successful applicants/chosen ones will be living, working and partying alongside us here and welcomed into the Tru Fam.

Roles/Duties

Your role will be to help give our TruTravellers the experience of a lifetime as you show them around paradise! Taking groups of young travellers (18-30 something) along our itineraries in Japan. You will ultimately be responsible for ensuring that each and every group member has the time of their lives, going over and above to make sure they are comfortable, safe and happy. You will become everyone’s best friend in the group, be entertaining, the star of the show throughout the tour and also generally be awesome!

As well as looking after customers and keeping them entertained you will have to inform them about the culture, customs and history relating to all of our destinations. You will also keep them informed on day to day plans and activities.
Show them the best night spots and take them to the best restaurants in the evenings to cater to everyone’s needs.
You will be taking part in a number of activities from hikes, snorkelling and boat trips etc so you must be reasonably active and not scared to get involved and try new activities.
Make sure the customers stay safe and follow all local health and safety guidelines.
There are some paperwork elements to the job such as keeping track of expenses, sending welcome emails and staying in contact with groups and also getting reviews in (a super important part of the job!)
Generally helping to improve the marketing reach of the company through social media and always acting in a way to enhance and protect Tru’s excellent reputation.

Who are we looking for?

Group leaders who can communicate with our Trutravellers and Operations in Japan.
Must be familiar with Japan and Japanese culture
Massive plus if you could speak Japanese
Must be a qualified tour guide and have a great sense of humour and fun.
Self motivated, energetic, responsible, organised, trustworthy, hard working individuals– these attributes are extremely important.
Must be confident in speaking in front of a large group of people and leading them by yourself (maximum 20 people at a time)
People who like people and can get along with and build relationships with people from all walks of life “People’s people” - We can teach you the skills but you must have the right attitude and be willing to go over and above to provide customers with the best experience of their lives and further the company's growth and reputation.
As part of the work is of course travel, you MUST have a passion for travel! And should have plenty of travel experience, especially within Japan!
Individuals with self-control / responsibility
People who want to be part of something special and help us continue to grow
Overall dedicated people who want to enjoy life and work simultaneously

What’s in it for you?

Excellent references, referrals and experience for CV & portfolio
Opportunity for future employment if excellent performance
Enjoy free travel and accommodation with groups around Japan
Regular parties and special events
Join a family of fun & ambitious people
Probably the best experience of your life and the opportunity to do what you love for a living…(priceless)

If you think you have got what it takes and are serious about joining our TruCrew, please apply via the button below (no time wasters please!) Good luck x

APPLY HERE