TruTravels Jobs

Product Coordinator

Role Type: Full Time, Permanent

Location: Bali, Indonesia

Start Date: ASAP

The role:

As a Product Coordinator, you’ll play a key supporting role in how our travel experiences are researched, built, and continuously improved. Working closely with our Product and Supplier Relations teams, you’ll help bring destinations, routes, and supplier partnerships to life — ensuring our tours are well-designed, well-documented, and ready to deliver unforgettable experiences. This is an ideal role for someone who’s organised, curious, and excited to build a career in travel product, operations, or supplier management. You’ll gain hands-on exposure to how tours are created behind the scenes, while developing strong coordination, communication, and problem-solving skills in a fast-paced, collaborative environment.

Why Join Tru?

TruTravels exists to create experiences that go beyond the ordinary, for our travellers and for the people who build the brand behind the scenes. We’re a fast-moving, purpose-led company that believes work should be meaningful, collaborative, and challenging in the right ways. We care deeply about the experiences we create, the people we work with, and the impact we have on the world around us. At Tru, you’ll find real ownership, room to grow, and the opportunity to be part of something that’s constantly evolving. We encourage curiosity, back people to take responsibility, and support each other to raise the bar without losing the sense of fun and connection that makes this place special. If you’re looking for a place where you can do work that matters, be part of a genuine community, and help build something that doesn’t settle for ordinary, you’ll feel right at home.

What you’ll be responsible for:

• Support the Product and Supplier Relations teams with day-to-day tasks and administration.
• Assist with product research, destination planning and route development for new and existing tours.
• Research potential suppliers and make initial contact to gather information, rates and availability.
• Support supplier communication by coordinating follow-ups, documents and basic queries.
• Help maintain accurate product information, supplier details and internal documentation.
• Assist with quality, safety and compliance checks by collecting and organising relevant information.
• Support product updates, reviews and improvements based on feedback and internal requirements.
• Help prepare basic reports, comparisons and summaries for the Product team.
• Coordinate with Operations and other internal teams to support smooth product delivery.
• Provide general administrative and organisational support to the Product and Supplier Relations teams as required.

About You:

Experience:

You don’t need to have done this exact role before — what matters most is your mindset, organisation, and willingness to learn.

We’re looking for someone who brings:

• An interest in travel, product, operations, or supplier coordination (previous experience is a bonus but not essential).
• Strong organisational skills with great attention to detail.
• Clear and confident communication skills, comfortable engaging with suppliers and internal teams.
• A proactive, can-do attitude with a genuine desire to learn and grow.
• Good problem-solving skills and the ability to think logically and practically.
• The ability to prioritise tasks and meet deadlines in a fast-moving environment.
• Comfort working both independently and collaboratively as part of a team.
• Strong relationship-building skills and a professional, friendly approach.
• Flexibility and openness to occasional work-related travel, if required.
• A self-motivated, reliable and organised working style.

Capabilities

In this role, you’ll build and demonstrate capability across:

Organisation & Coordination – managing information, documents, and tasks accurately and efficiently.

Communication – liaising clearly and professionally with suppliers and internal stakeholders.

Research & Analysis – gathering information, comparing options, and supporting informed product decisions.

Attention to Detail – ensuring product, supplier, and compliance information is accurate and up to date.

Problem Solving – identifying issues early and supporting practical solutions.

Collaboration – working cross-functionally with Product, Supplier Relations, and Operations teams.

Adaptability – responding positively to change and shifting priorities.

Ownership & Accountability – taking responsibility for tasks and following them through to completion.

We’re All About Diversity, Inclusion, Belonging and Fair Opportunity:

We are committed to building a team that reflects the diverse communities we serve. We believe that a wide range of perspectives, backgrounds and experiences makes us stronger and drives innovation. We actively encourage applications from candidates of all backgrounds.

We are dedicated to fostering an environment where everyone feels respected, valued and empowered to thrive. If you are excited about this role but your experience doesn’t align perfectly with every qualification and experience listed, we encourage you to apply anyway.

How to Apply:

Click apply and attach your CV.

Alternatively, send your CV and cover letter to Roxanne at recruitment@trutravels.com

If you haven’t heard from us within 3 weeks, please consider your application unsuccessful this time around, but we appreciate you putting yourself forward.

UX / CRO Lead

Role Type: Full Time, Permanent

Location: Kingston Upon Thames

Start Date: ASAP

The role

This role exists to make Tru’s digital experience better, every single day.

As UX & CRO Lead, you’ll be obsessed with how people behave across our website and digital journeys, where they hesitate, where they drop off, what confuses them and what nudges them forward. Your job is to spot those moments, and A/B test them.

You’ll focus on finding 1% improvements everywhere. Small refinements to flows, layouts, interactions and hierarchy that, when compounded, drive meaningful gains in usability, engagement and conversion. You won’t own revenue targets or commercial performance outright, but your work will directly support them. This is a hands-on optimisation and experimentation role, sitting at the heart of how Tru improves its website today while laying the foundations for more product- and app-like digital experiences in the future.

Why Join Tru?

TruTravels exists to create experiences that go beyond the ordinary, for our travellers and for the people who build the brand behind the scenes. We’re a fast-moving, purpose-led company that believes work should be meaningful, collaborative, and challenging in the right ways. We care deeply about the experiences we create, the people we work with, and the impact we have on the world around us. At Tru, you’ll find real ownership, room to grow, and the opportunity to be part of something that’s constantly evolving. We encourage curiosity, back people to take responsibility, and support each other to raise the bar without losing the sense of fun and connection that makes this place special. If you’re looking for a place where you can do work that matters, be part of a genuine community, and help build something that doesn’t settle for ordinary, you’ll feel right at home.

What you’ll be responsible for:

Conversion Rate Optimisation (CRO)

• Get more value from the traffic Tru already has by improving how the website works.
• Identify friction, confusion and drop-off points across the user journey.
• Turn insight into clear hypotheses, tests and improvements.
• Make incremental changes that improve clarity, ease and confidence for users.

Relentless experimentation

• Run a continuous programme of A/B and multivariate testing across the site.
• Test layouts, copy, CTAs, imagery, navigation, flows and interactions.
• Prioritise tests based on impact, effort and learning potential.
• Ship fast, learn fast and iterate.

Website optimisation

• Improve usability, speed and engagement across desktop and mobile.
• Support optimisation of key revenue-driving pages and journeys.
• Ensure improvements are measurable, documented and scalable.
• Focus on progress through iteration, not big-bang redesigns.

UX Design & App Experience

• Support the evolution of Tru’s digital experience from a traditional website into a more app-like, product-led platform.
• Help design and test new features that improve usability, engagement and repeat interaction — beyond the core booking journey.
• Apply UX best practice to flows, navigation, information architecture and interaction patterns.
• Experiment with how users interact with Tru across different moments in their journey — discovery, planning, booking and ongoing engagement.
• Contribute to shaping scalable UX patterns and components that can be reused across future web and app experiences.

Collaboration & ways of working

• Work closely with: Growth Strategy & Marketing Operations on priorities, insight and performance context.
• Creative Team to test and refine design, layout and brand expression.
• Share learnings clearly and regularly.
• Build a test-and-learn knowledge base so insight compounds over time.
• Champion evidence-led decision making across teams.

What success looks like:

• A consistent pipeline of experiments running at all times.
• Clear, measurable improvements to conversion, engagement and usability metrics.
• Faster learning cycles and fewer opinion-led decisions.
• A website that feels simpler, more intuitive and more valuable to users.
• Tangible progress towards Tru feeling like a lifestyle brand, not just a booking engine.

The mindset we’re looking for:

• Obsessed with detail, behaviour and outcomes.
• Naturally curious and deeply experimental.
• Data-literate, but design-aware.
• Comfortable working within a broader commercial framework rather than owning targets.
• Energised by marginal gains and compounding impact.
• Pragmatic, hands-on and delivery-focused.

About You

Experience:

• 2+ years’ experience in UX, CRO, website optimisation or digital experimentation roles.
• Hands-on experience running A/B and multivariate tests on live websites.
• Experience working with high-traffic, consumer-facing digital products or platforms.
• Exposure to e-commerce, travel, lifestyle or community-led brands is a bonus, not a requirement.
• Experience collaborating with marketing, creative and performance teams.

Capabilities

• Obsessed with how users behave, not just how sites look.
• Strong design intuition with a solid understanding of UX and UI best practices.
• Highly experimental — comfortable forming hypotheses, testing ideas and learning fast.
• Data-literate and confident using insight to guide decisions and prioritisation.
• Detail-oriented, with a natural instinct for incremental improvement.
• Comfortable balancing brand expression with usability and performance.
• Clear, confident communicator who can explain design and test outcomes simply.
• Collaborative and pragmatic, able to work within a wider commercial and creative framework.

We’re All About Diversity, Inclusion, Belonging and Fair Opportunity:

We are committed to building a team that reflects the diverse communities we serve. We believe that a wide range of perspectives, backgrounds and experiences makes us stronger and drives innovation. We actively encourage applications from candidates of all backgrounds.

We are dedicated to fostering an environment where everyone feels respected, valued and empowered to thrive. If you are excited about this role but your experience doesn’t align perfectly with every qualification and experience listed, we encourage you to apply anyway.

How to Apply:

Click apply and attach your CV.

Alternatively, send your CV and cover letter to Roxanne at recruitment@trutravels.com

If you haven’t heard from us within 3 weeks, please consider your application unsuccessful this time around, but we appreciate you putting yourself forward.

Head of Growth Strategy & Marketing Operations

Role Type: Full Time, Permanent

Location: Kingston Upon Thames

Start Date: ASAP

The Role

At TruTravels, one of our core values is that “We Don’t Do Average” and that includes how we grow. We’re looking for a Head of Growth Strategy & Marketing Operations to help sharpen our growth engine and turn strategy into consistent growth performance. This role sits right at the heart of the business, connecting market insight, commercial strategy, marketing execution, and performance delivery. This is not a “strategy on slides” role. It’s a hands-on role for someone who loves clarity, pace, accountability and making the numbers move. You’ll help define where Tru should play and how we win, then build the operating rhythm, plans, and performance visibility to make it happen across our direct digital and contact centre channels.

Why Join Tru?

TruTravels exists to create experiences that go beyond the ordinary, for our travellers and for the people who build the brand behind the scenes.

We’re a fast-moving, purpose-led company that believes work should be meaningful, collaborative, and challenging in the right ways. We care deeply about the experiences we create, the people we work with, and the impact we have on the world around us.

At Tru, you’ll find real ownership, room to grow, and the opportunity to be part of something that’s constantly evolving. We encourage curiosity, back people to take responsibility, and support each other to raise the bar without losing the sense of fun and connection that makes this place special.

If you’re looking for a place where you can do work that matters, be part of a genuine community, and help build something that doesn’t settle for ordinary, you’ll feel right at home.

What You’ll Be Responsible For:

Growth Strategy & Direction

• Lead the development of Tru’s online and go-to-market strategy across direct digital and contact centre channels.
• Define priority markets, customer segments, products, and growth levers with a clear view on return, scalability, and margin impact.
• Identify growth opportunities through market analysis, customer behaviour, and performance data.
• Translate strategy into clear, prioritised execution plans with owners, timelines, and success metrics.
• Ensure commercial decisions are grounded in expected return on investment, not just activity or volume.

Marketing Operations & Execution

• Own the commercial operating rhythm for marketing and growth – planning, prioritisation, execution tracking, and performance reviews.
• Ensure activity across digital and CRM channels is aligned to customer intent, funnel stage, and commercial outcomes.
• Continuously assess channel and journey performance to improve conversion efficiency and return on spend.
• Partner closely with brand, creative, product, sales, and operations teams to improve execution quality and reduce wasted effort or spend.
• Balance short-term revenue delivery with long-term customer value and sustainable ROAS.

Funnel & Customer Journey Ownership

• Own a holistic view of the end-to-end customer journey, from first interaction to booking.
• Diagnose funnel leakage, friction, and inefficiencies that impact conversion and ROAS.
• Prioritise improvements that increase booking efficiency, yield, and cost effectiveness.
• Use insight to guide where Tru should invest more, invest less, or stop investing altogether.

Performance, Insight & Leadership Clarity

• Own commercial performance tracking across digital and contact centre channels.
• Build clear, trusted reporting that shows what’s driving ROAS, conversion, and revenue efficiency.
• Create concise performance narratives for weekly, monthly, and quarterly leadership forums.
• Clearly articulate performance drivers, trade-offs, risks, and opportunities.
• Act as a thought partner to the Directors on growth, priorities, and commercial trade-offs.

What Success Looks Like:

• Tru has clear, focused go-to-market plans that teams understand and execute against.
• Marketing investment is prioritised, disciplined, and delivering improving returns.
• Funnel performance and conversion efficiency improve across key booking journeys.
• Leadership has confidence in the clarity, accuracy, and usefulness of commercial reporting.
• Tru is consistently investing in the markets, segments, products, and channels that deliver the strongest return.

Key Performance Indicators:

Revenue & Growth Performance

• Revenue growth vs plan across direct digital and contact centre channels.
• Contribution to overall company revenue and margin targets.
• Conversion rate improvement across key booking journeys.
• Return on marketing investment (ROAS / ROMI) by channel, segment, and journey.

Go-to-Market Effectiveness

• On-time delivery of prioritised commercial and growth plans.
• Performance of campaigns and initiatives vs forecasted return.
• Channel mix optimisation toward higher-performing, higher-return activity.
• Speed from strategy definition to execution readiness.

Funnel Performance

• Qualified demand and enquiry quality.
• Mid-funnel engagement and progression efficiency.
• Booking conversion and contact centre close rates.
• Cost efficiency across key journeys (CPA, cost per booking).

Insight & Leadership Confidence

• Quality, clarity, and consistency of commercial reporting.
• Clear articulation of performance drivers, risks, and opportunities.
• Evidence that insights and recommendations are shaping decisions and priorities.

About You

Experience:

• 5+ years’ experience in commercial strategy, growth, marketing operations, or revenue-focused roles.
• Proven experience working across digital channels and direct/contact centre environments.
• Strong understanding of marketing and sales funnels, including performance metrics and trade-offs.
• Experience in travel, tourism, or consumer-led brands is a bonus, not a requirement.

Capabilities:

• Strong strategic thinker who enjoys execution and accountability.
• Commercially sharp, with a clear understanding of revenue drivers and efficiency levers.
• Highly analytical, comfortable using data to inform decisions and performance discussions.
• Clear, confident communicator with the ability to influence senior stakeholders.
• Collaborative, structured, and calm in fast-moving environments.

We’re All About Diversity, Inclusion, Belonging and Fair Opportunity:

We are committed to building a team that reflects the diverse communities we serve. We believe that a wide range of perspectives, backgrounds and experiences makes us stronger and drives innovation. We actively encourage applications from candidates of all backgrounds.

We are dedicated to fostering an environment where everyone feels respected, valued and empowered to thrive. If you are excited about this role but your experience doesn’t align perfectly with every qualification and experience listed, we encourage you to apply anyway.

How to Apply:

Click apply and attach your CV.

Alternatively, send your CV and cover letter to Roxanne at recruitment@trutravels.com

If you haven’t heard from us within 3 weeks, please consider your application unsuccessful this time around, but we appreciate you putting yourself forward.

Role Type: Full Time, Permanent

Location: Kingston Upon Thames

Start Date: March / April

The role in a nutshell:

This role exists to build the future revenue engine of Tru’s Partnerships, Affinity & Affiliates channel. As Partnerships Growth & New Business Manager, you’ll be responsible for identifying, sourcing and shaping new commercial partnerships that can drive scalable revenue for Tru. You’ll spend your time in the market, building relationships with creators, communities, brands and platforms and turning those conversations into real commercial opportunities.

This is a pure growth role. Your job is to create high-quality deal flow and feed a constant pipeline of new opportunities into the Partnerships team.

If you’re commercially minded, confident on the phone, excited by outbound and motivated by building something from scratch, this role puts you at the front line of one of Tru’s biggest growth engines.

Why Join Tru?

TruTravels exists to create experiences that go beyond the ordinary, for our travellers and for the people who build the brand behind the scenes. We’re a fast-moving, purpose-led company that believes work should be meaningful, collaborative, and challenging in the right ways. We care deeply about the experiences we create, the people we work with, and the impact we have on the world around us. At Tru, you’ll find real ownership, room to grow, and the opportunity to be part of something that’s constantly evolving. We encourage curiosity, back people to take responsibility, and support each other to raise the bar without losing the sense of fun and connection that makes this place special. If you’re looking for a place where you can do work that matters, be part of a genuine community, and help build something that doesn’t settle for ordinary, you’ll feel right at home.

What you’ll be responsible for:

What success looks like

Success in this role means Tru always has a strong pipeline of new, high-quality partners entering the business. You’ll be generating consistent outbound momentum, shaping commercially viable partnership concepts, and ensuring the Partnerships team is never reliant on a small number of partners or platforms for growth.

In simple terms: you’ll make sure Tru always has more opportunity than capacity.

Key responsibilities:

New partner acquisition & outreach

You’ll own outbound partner sourcing across creators, communities, brands and platforms.

This includes:

• Building prospect lists and target partner segments
• Running outreach via email, social, referrals and warm intros
• Booking and leading discovery calls
• Qualifying opportunities based on commercial potential
• Creating a steady flow of new partner conversations

Partner market mapping

You’ll develop a deep understanding of the partnership landscape and where Tru should play.

This includes:

• Mapping creator ecosystems, communities and lifestyle brands
• Identifying new categories and partnership models
• Tracking competitor activity and emerging trends
• Bringing new partnership ideas and concepts into the business

Deal origination & concept shaping

You’ll turn early interest into real commercial opportunities.

This includes:

• Pitching Tru’s partnership proposition
• Co-creating partnership concepts with prospects
• Shaping volume assumptions and revenue potential
• Stress-testing ideas for scalability and fit
• Handing over qualified opportunities to the Head of Partnerships for commercial closing

Channel diversification & growth strategy

You’ll actively ensure Tru’s partnership revenue is diversified and future-proofed.

This includes:

• Reducing reliance on a small number of partners or platforms
• Exploring new geographies and audiences
• Bringing in a mix of short-term wins and long-term strategic partnerships
• Feeding strategic insight back into the Partnerships leadership team
• You are building a portfolio of revenue streams, not just one-off deals.

Who this role is perfect for

This role is ideal for someone who:

• Loves outbound, networking and deal creation
• Is commercially confident and comfortable pitching
• Enjoys building relationships from scratch
• Thinks in opportunities, not tasks
• Wants ownership over a revenue pipeline
• Is motivated by growth, not operations

You might come from:

• Partnerships/business development
• Creator management or influencer agencies
• Affiliate or platform partnerships
• Sales or commercial roles in digital, media or travel

We’re All About Diversity, Inclusion, Belonging and Fair Opportunity:

We are committed to building a team that reflects the diverse communities we serve. We believe that a wide range of perspectives, backgrounds and experiences makes us stronger and drives innovation. We actively encourage applications from candidates of all backgrounds.

We are dedicated to fostering an environment where everyone feels respected, valued and empowered to thrive. If you are excited about this role but your experience doesn’t align perfectly with every qualification and experience listed, we encourage you to apply anyway.

How to Apply:

Click apply and attach your CV.

Alternatively, send your CV and cover letter to Roxanne at recruitment@trutravels.com

If you haven’t heard from us within 3 weeks, please consider your application unsuccessful this time around, but we appreciate you putting yourself forward.

Role Type: Full Time, Permanent

Location: Kingston Upon Thames

Start Date: March / April

The role in a nutshell:

• This role exists to build scalable, repeatable, commercial partner-led growth for Tru.
• As Head of Partnerships & Programs, you will own Tru’s Partnerships, Affinity & Affiliates channel as a full commercial growth engine with clear revenue accountability, forecasting and performance ownership.
• This is not a marketing role. It is a senior commercial leadership role, responsible for designing, scaling and optimising a partner-led distribution channel that sits alongside Direct and Trade as one of Tru’s core revenue pillars. You will define who Tru partners with, how those partnerships are structured, how they perform commercially, and how the channel scales over time.

Why Join Tru?

TruTravels exists to create experiences that go beyond the ordinary, for our travellers and for the people who build the brand behind the scenes. We’re a fast-moving, purpose-led company that believes work should be meaningful, collaborative, and challenging in the right ways. We care deeply about the experiences we create, the people we work with, and the impact we have on the world around us. At Tru, you’ll find real ownership, room to grow, and the opportunity to be part of something that’s constantly evolving. We encourage curiosity, back people to take responsibility, and support each other to raise the bar without losing the sense of fun and connection that makes this place special. If you’re looking for a place where you can do work that matters, be part of a genuine community, and help build something that doesn’t settle for ordinary, you’ll feel right at home.

What success looks like:

Success in this role means Partnerships becomes a predictable, scalable and material revenue channel for Tru.

You will have:

• A clear partner strategy and prioritisation framework
• A diversified portfolio of high-performing partners
• Accurate Sales Production forecasting and revenue visibility
• Strong commercial deal structures
• A team and operating model that can scale

Key responsibilities:

• Channel ownership & commercial accountability
• You own the full commercial performance of the Partnerships, Affinity & Affiliates channels.

This includes:

• Overall revenue and growth targets for the channel
• SP forecasting and revenue planning
• Channel-level performance tracking and reporting
• Identifying growth opportunities and revenue gaps
• Ensuring Partnerships is treated as a core commercial pillar
• You are accountable for building a partner channel that performs.

Affinity, creator & affiliate programmes:

You own the structure and performance of all partner programmes.

This includes:

• Designing and scaling affinity partnerships
• Owning creator-led growth initiatives
• Building and optimising affiliate programmes
• Developing repeatable partnership models
• Ensuring partner programmes are commercially viable and scalable
• You turn partnerships into a system, not one-off launches.

Partner strategy & prioritisation

You define who Tru partners with and why.

This includes:

• Setting the overall partner strategy
• Prioritising creators, brands, communities and platforms
• Deciding which partnerships are strategic vs tactical
• Aligning partner strategy to Tru’s long-term brand and growth goals
• Ensuring partnerships support Tru’s evolution into a lifestyle brand
• You decide where Tru invests its partnership energy.

Commercial terms & deal leadership

You own the commercial shape of partnerships.

This includes:

• Leading commercial negotiations
• Setting deal structures and revenue models
• Agreeing on volume expectations and targets
• Ensuring partnerships are profitable and scalable
• Protecting Tru’s commercial interests
• You close and shape the deals that define the channel.

Launch calendars & pipeline control

You own the channel pipeline and launch cadence.

This includes:

• Maintaining a clear partner pipeline
• Owning launch calendars and phasing
• Aligning launches with capacity and strategy
• Ensuring the right partners go live at the right time
• Providing visibility across the business on what’s launching and when
• You control the flow of partner activity.

Partner performance & portfolio management

You own partner-level performance and optimisation.

This includes:

• Running partner performance reviews
• Identifying underperforming or misaligned partners
• Doubling down on high-performing partnerships
• Managing churn and partner exits
• Building long-term, mutually valuable relationships
• You manage a commercial portfolio, not a list of partners.

Team leadership & structure

You build and lead the Partnerships & Programs team.

This includes:

• Managing the Partnerships & Affinity Manager
• Managing the Partnerships Growth & New Business Manager
• Setting clear ownership and accountability
• Developing commercial capability within the team
• Designing a structure that can scale globally
• You build a high-performing commercial unit.

Who is this role perfect for?

This role is ideal for someone who:

• Thinks in channels, not campaigns
• Has owned revenue before
• Is commercially and strategically strong
• Enjoys deal-making and negotiation
• Can build systems, not just relationships
• Wants real ownership of a growth engine

You might come from:

• Partnerships leadership
• Commercial or business development leadership
• Platform or ecosystem roles
• Channel sales or marketplace businesses
• Travel, media, digital or community-led brands

Why this role matters at Tru

Tru is building more than a tour operator, we’re building a lifestyle brand, community and global distribution platform.

Partnerships are how Tru:

• Reaches new audiences at scale
• Builds cultural relevance
• Creates diversified revenue streams
• Reduces reliance on traditional marketing
• This role exists to turn Partnerships into a core commercial pillar of the business, not a support function.
• You won’t just manage partnerships. You’ll own one of Tru’s most important growth engines for the next decade.

We’re All About Diversity, Inclusion, Belonging and Fair Opportunity:

We are committed to building a team that reflects the diverse communities we serve. We believe that a wide range of perspectives, backgrounds and experiences makes us stronger and drives innovation. We actively encourage applications from candidates of all backgrounds.

We are dedicated to fostering an environment where everyone feels respected, valued and empowered to thrive. If you are excited about this role but your experience doesn’t align perfectly with every qualification and experience listed, we encourage you to apply anyway.

How to Apply:

Click apply and attach your CV.

Alternatively, send your CV and cover letter to Roxanne at recruitment@trutravels.com

If you haven’t heard from us within 3 weeks, please consider your application unsuccessful this time around, but we appreciate you putting yourself forward.

Supplier Relations Coordinator

Contract Type: Full time, Independent Contractor

Location: Philippines

Start Date: March 2026

The role

As a Supplier Relations Coordinator, you’ll be at the heart of how TruTravels delivers world-class experiences on the ground. You’ll manage and develop relationships with our global supplier network, ensuring our partners meet Tru’s standards for quality, safety, value, and guest experience — while supporting the ongoing growth and evolution of our product offering.

Working closely with Operations, Product, Bookings and Tru Leaders across the UK, Asia and Latin America, you’ll oversee supplier performance, contracts, and commercial arrangements, turning data and feedback into clear actions that drive improvement. This is a hands-on, relationship-led role for someone who thrives on accountability, problem-solving, and collaboration — and who’s excited by travel, ownership, and being out in the field when needed.

You’ll play a key role in shaping how Tru works with its suppliers globally, balancing strong partnerships with commercial rigour and operational excellence.

Why Join Tru?

TruTravels exists to create experiences that go beyond the ordinary, for our travellers and for the people who build the brand behind the scenes. We’re a fast-moving, purpose-led company that believes work should be meaningful, collaborative, and challenging in the right ways. We care deeply about the experiences we create, the people we work with, and the impact we have on the world around us. At Tru, you’ll find real ownership, room to grow, and the opportunity to be part of something that’s constantly evolving. We encourage curiosity, back people to take responsibility, and support each other to raise the bar without losing the sense of fun and connection that makes this place special. If you’re looking for a place where you can do work that matters, be part of a genuine community, and help build something that doesn’t settle for ordinary, you’ll feel right at home.

What you’ll be responsible for:

• Working alongside our operations, bookings and Tru Leaders team in the UK, Asia and Latin America.
• Department and personal budget spending
• Working closely with our Suppliers to build new or develop working relationships.
• Bi-Weekly KPI reports for supplier performance.
• Weekly/Monthly meetings with the team and management.
• Implement action plans to improve and develop any underperforming supplier scores.
• Work closely with the product team to help with new & current product development.
• Negotiation of rates with new and current suppliers.
• Helping the company to promote high morale and communicate the company’s operating policies, customer issues and safety measures.
• Annual contracting and date blocking with Suppliers or DMC’s.
• Contract terms and conditions with suppliers or DMC’s.
• Travel to new product destinations for trial tours or R&D trips.

About You:

Experience:
You don’t need to have done this exact role before — what matters most is your mindset, organisation, and willingness to learn.

We’re looking for someone who brings:

• Preferred experience in Operations (Not essential).
• Excellent critical thinking and problem-solving skills
• Good leadership qualities with the ability to provide direction.
• Being able to take initiative regarding problem solving and finding/exploring solutions.
• Must be able to travel at short notice for extended periods (Domestic/Internationally).
• Strong organisational skills.
• Excellent communication skills, including the ability to actively listen to others and relay information clearly.
• Attention to detail.
• The ability to build effective relationships with suppliers and other team members.
• Ability to work independently as well as in a team, priorities tasks, and meet deadlines in a fast-paced environment.
• Self-motivated, responsible, organized, trustworthy and hardworking.

Capabilities:

In this role, you’ll build and demonstrate capability across:

• Supplier Relationship Management – building strong, trust-based relationships with suppliers and DMCs, while holding partners accountable to agreed standards, performance metrics, and commercial terms.
• Commercial & Contract Awareness – supporting rate negotiations, understanding contract terms, and managing annual contracting and date blocking with confidence and attention to detail.
• Performance Management & Reporting – monitoring supplier KPIs, analysing performance data, and contributing to action plans that address underperformance and drive continuous improvement.
• Problem Solving & Decision Making – identifying operational or supplier-related issues early and taking a practical, solutions-focused approach to resolving them.
• Communication & Influence – communicating clearly and professionally across cultures, time zones, and teams, and influencing outcomes with suppliers and internal stakeholders.
• Organisation & Prioritisation – managing multiple suppliers, tasks, and deadlines effectively in a fast-paced, global environment.
• Collaboration – working cross-functionally with Product, Operations, Bookings and Tru Leaders to ensure smooth delivery and alignment across teams.
• Adaptability & Resilience – remaining flexible and composed in changing environments, including travel, evolving priorities, and operational challenges.
• Ownership & Accountability – taking responsibility for outcomes, following tasks through to completion, and operating with autonomy in line with an independent contractor model.

We’re All About Diversity, Inclusion, Belonging and Fair Opportunity:

We are committed to building a team that reflects the diverse communities we serve. We believe that a wide range of perspectives, backgrounds and experiences makes us stronger and drives innovation. We actively encourage applications from candidates of all backgrounds.

We are dedicated to fostering an environment where everyone feels respected, valued and empowered to thrive. If you are excited about this role but your experience doesn’t align perfectly with every qualification and experience listed, we encourage you to apply anyway.

How to Apply:

Click apply and attach your CV.

Alternatively, send your CV and cover letter to Roxanne at recruitment@trutravels.com

If you haven’t heard from us within 3 weeks, please consider your application unsuccessful this time around, but we appreciate you putting yourself forward.