TruTravels Jobs

Product Coordinator

Role Type: Full Time, Permanent

Location: Bali, Indonesia

Start Date: ASAP

How to Apply: Send your CV and cover letter to Roxanne at recruitment@trutravels.com

The role:

As a Product Coordinator, you’ll play a key supporting role in how our travel experiences are researched, built, and continuously improved. Working closely with our Product and Supplier Relations teams, you’ll help bring destinations, routes, and supplier partnerships to life — ensuring our tours are well-designed, well-documented, and ready to deliver unforgettable experiences. This is an ideal role for someone who’s organised, curious, and excited to build a career in travel product, operations, or supplier management. You’ll gain hands-on exposure to how tours are created behind the scenes, while developing strong coordination, communication, and problem-solving skills in a fast-paced, collaborative environment.

Why Join Tru?

TruTravels exists to create experiences that go beyond the ordinary, for our travellers and for the people who build the brand behind the scenes. We’re a fast-moving, purpose-led company that believes work should be meaningful, collaborative, and challenging in the right ways. We care deeply about the experiences we create, the people we work with, and the impact we have on the world around us. At Tru, you’ll find real ownership, room to grow, and the opportunity to be part of something that’s constantly evolving. We encourage curiosity, back people to take responsibility, and support each other to raise the bar without losing the sense of fun and connection that makes this place special. If you’re looking for a place where you can do work that matters, be part of a genuine community, and help build something that doesn’t settle for ordinary, you’ll feel right at home.

What you’ll be responsible for:

• Support the Product and Supplier Relations teams with day-to-day tasks and administration.
• Assist with product research, destination planning and route development for new and existing tours.
• Research potential suppliers and make initial contact to gather information, rates and availability.
• Support supplier communication by coordinating follow-ups, documents and basic queries.
• Help maintain accurate product information, supplier details and internal documentation.
• Assist with quality, safety and compliance checks by collecting and organising relevant information.
• Support product updates, reviews and improvements based on feedback and internal requirements.
• Help prepare basic reports, comparisons and summaries for the Product team.
• Coordinate with Operations and other internal teams to support smooth product delivery.
• Provide general administrative and organisational support to the Product and Supplier Relations teams as required.

About You:

Experience:

You don’t need to have done this exact role before — what matters most is your mindset, organisation, and willingness to learn.

We’re looking for someone who brings:

• An interest in travel, product, operations, or supplier coordination (previous experience is a bonus but not essential).
• Strong organisational skills with great attention to detail.
• Clear and confident communication skills, comfortable engaging with suppliers and internal teams.
• A proactive, can-do attitude with a genuine desire to learn and grow.
• Good problem-solving skills and the ability to think logically and practically.
• The ability to prioritise tasks and meet deadlines in a fast-moving environment.
• Comfort working both independently and collaboratively as part of a team.
• Strong relationship-building skills and a professional, friendly approach.
• Flexibility and openness to occasional work-related travel, if required.
• A self-motivated, reliable and organised working style.

Capabilities

In this role, you’ll build and demonstrate capability across:

Organisation & Coordination – managing information, documents, and tasks accurately and efficiently.

Communication – liaising clearly and professionally with suppliers and internal stakeholders.

Research & Analysis – gathering information, comparing options, and supporting informed product decisions.

Attention to Detail – ensuring product, supplier, and compliance information is accurate and up to date.

Problem Solving – identifying issues early and supporting practical solutions.

Collaboration – working cross-functionally with Product, Supplier Relations, and Operations teams.

Adaptability – responding positively to change and shifting priorities.

Ownership & Accountability – taking responsibility for tasks and following them through to completion.

We’re All About Diversity, Inclusion, Belonging and Fair Opportunity:

We are committed to building a team that reflects the diverse communities we serve. We believe that a wide range of perspectives, backgrounds and experiences makes us stronger and drives innovation. We actively encourage applications from candidates of all backgrounds.

We are dedicated to fostering an environment where everyone feels respected, valued and empowered to thrive. If you are excited about this role but your experience doesn’t align perfectly with every qualification and experience listed, we encourage you to apply anyway.

How to Apply:

Send your CV and cover letter to Roxanne at recruitment@trutravels.com

If you haven’t heard from us within 3 weeks, please consider your application unsuccessful this time around, but we appreciate you putting yourself forward.

UX / CRO Lead

Role Type: Full Time, Permanent

Location: Kingston Upon Thames

Start Date: ASAP

The role

This role exists to make Tru’s digital experience better, every single day.

As UX & CRO Lead, you’ll be obsessed with how people behave across our website and digital journeys, where they hesitate, where they drop off, what confuses them and what nudges them forward. Your job is to spot those moments, and A/B test them.

You’ll focus on finding 1% improvements everywhere. Small refinements to flows, layouts, interactions and hierarchy that, when compounded, drive meaningful gains in usability, engagement and conversion. You won’t own revenue targets or commercial performance outright, but your work will directly support them. This is a hands-on optimisation and experimentation role, sitting at the heart of how Tru improves its website today while laying the foundations for more product- and app-like digital experiences in the future.

Why Join Tru?

TruTravels exists to create experiences that go beyond the ordinary, for our travellers and for the people who build the brand behind the scenes. We’re a fast-moving, purpose-led company that believes work should be meaningful, collaborative, and challenging in the right ways. We care deeply about the experiences we create, the people we work with, and the impact we have on the world around us. At Tru, you’ll find real ownership, room to grow, and the opportunity to be part of something that’s constantly evolving. We encourage curiosity, back people to take responsibility, and support each other to raise the bar without losing the sense of fun and connection that makes this place special. If you’re looking for a place where you can do work that matters, be part of a genuine community, and help build something that doesn’t settle for ordinary, you’ll feel right at home.

What you’ll be responsible for:

Conversion Rate Optimisation (CRO)

• Get more value from the traffic Tru already has by improving how the website works.
• Identify friction, confusion and drop-off points across the user journey.
• Turn insight into clear hypotheses, tests and improvements.
• Make incremental changes that improve clarity, ease and confidence for users.

Relentless experimentation

• Run a continuous programme of A/B and multivariate testing across the site.
• Test layouts, copy, CTAs, imagery, navigation, flows and interactions.
• Prioritise tests based on impact, effort and learning potential.
• Ship fast, learn fast and iterate.

Website optimisation

• Improve usability, speed and engagement across desktop and mobile.
• Support optimisation of key revenue-driving pages and journeys.
• Ensure improvements are measurable, documented and scalable.
• Focus on progress through iteration, not big-bang redesigns.

UX Design & App Experience

• Support the evolution of Tru’s digital experience from a traditional website into a more app-like, product-led platform.
• Help design and test new features that improve usability, engagement and repeat interaction — beyond the core booking journey.
• Apply UX best practice to flows, navigation, information architecture and interaction patterns.
• Experiment with how users interact with Tru across different moments in their journey — discovery, planning, booking and ongoing engagement.
• Contribute to shaping scalable UX patterns and components that can be reused across future web and app experiences.

Collaboration & ways of working

• Work closely with: Growth Strategy & Marketing Operations on priorities, insight and performance context.
• Creative Team to test and refine design, layout and brand expression.
• Share learnings clearly and regularly.
• Build a test-and-learn knowledge base so insight compounds over time.
• Champion evidence-led decision making across teams.

What success looks like:

• A consistent pipeline of experiments running at all times.
• Clear, measurable improvements to conversion, engagement and usability metrics.
• Faster learning cycles and fewer opinion-led decisions.
• A website that feels simpler, more intuitive and more valuable to users.
• Tangible progress towards Tru feeling like a lifestyle brand, not just a booking engine.

The mindset we’re looking for:

• Obsessed with detail, behaviour and outcomes.
• Naturally curious and deeply experimental.
• Data-literate, but design-aware.
• Comfortable working within a broader commercial framework rather than owning targets.
• Energised by marginal gains and compounding impact.
• Pragmatic, hands-on and delivery-focused.

About You

Experience:

• 2+ years’ experience in UX, CRO, website optimisation or digital experimentation roles.
• Hands-on experience running A/B and multivariate tests on live websites.
• Experience working with high-traffic, consumer-facing digital products or platforms.
• Exposure to e-commerce, travel, lifestyle or community-led brands is a bonus, not a requirement.
• Experience collaborating with marketing, creative and performance teams.

Capabilities

• Obsessed with how users behave, not just how sites look.
• Strong design intuition with a solid understanding of UX and UI best practices.
• Highly experimental — comfortable forming hypotheses, testing ideas and learning fast.
• Data-literate and confident using insight to guide decisions and prioritisation.
• Detail-oriented, with a natural instinct for incremental improvement.
• Comfortable balancing brand expression with usability and performance.
• Clear, confident communicator who can explain design and test outcomes simply.
• Collaborative and pragmatic, able to work within a wider commercial and creative framework.

We’re All About Diversity, Inclusion, Belonging and Fair Opportunity:

We are committed to building a team that reflects the diverse communities we serve. We believe that a wide range of perspectives, backgrounds and experiences makes us stronger and drives innovation. We actively encourage applications from candidates of all backgrounds.

We are dedicated to fostering an environment where everyone feels respected, valued and empowered to thrive. If you are excited about this role but your experience doesn’t align perfectly with every qualification and experience listed, we encourage you to apply anyway.

How to Apply:

Click "Apply Now" to start your application process!

If you haven’t heard from us within 3 weeks, please consider your application unsuccessful this time around, but we appreciate you putting yourself forward.

Role Type: Full Time, Permanent

Location: Kingston Upon Thames

Start Date: March / April

How to Apply: Send your CV and cover letter to Roxanne at recruitment@trutravels.com

The role in a nutshell:

• This role exists to build scalable, repeatable, commercial partner-led growth for Tru.
• As Head of Partnerships & Programs, you will own Tru’s Partnerships, Affinity & Affiliates channel as a full commercial growth engine with clear revenue accountability, forecasting and performance ownership.
• This is not a marketing role. It is a senior commercial leadership role, responsible for designing, scaling and optimising a partner-led distribution channel that sits alongside Direct and Trade as one of Tru’s core revenue pillars. You will define who Tru partners with, how those partnerships are structured, how they perform commercially, and how the channel scales over time.

Why Join Tru?

TruTravels exists to create experiences that go beyond the ordinary, for our travellers and for the people who build the brand behind the scenes. We’re a fast-moving, purpose-led company that believes work should be meaningful, collaborative, and challenging in the right ways. We care deeply about the experiences we create, the people we work with, and the impact we have on the world around us. At Tru, you’ll find real ownership, room to grow, and the opportunity to be part of something that’s constantly evolving. We encourage curiosity, back people to take responsibility, and support each other to raise the bar without losing the sense of fun and connection that makes this place special. If you’re looking for a place where you can do work that matters, be part of a genuine community, and help build something that doesn’t settle for ordinary, you’ll feel right at home.

What success looks like:

Success in this role means Partnerships becomes a predictable, scalable and material revenue channel for Tru.

You will have:

• A clear partner strategy and prioritisation framework
• A diversified portfolio of high-performing partners
• Accurate Sales Production forecasting and revenue visibility
• Strong commercial deal structures
• A team and operating model that can scale

Key responsibilities:

• Channel ownership & commercial accountability
• You own the full commercial performance of the Partnerships, Affinity & Affiliates channels.

This includes:

• Overall revenue and growth targets for the channel
• SP forecasting and revenue planning
• Channel-level performance tracking and reporting
• Identifying growth opportunities and revenue gaps
• Ensuring Partnerships is treated as a core commercial pillar
• You are accountable for building a partner channel that performs.

Affinity, creator & affiliate programmes:

You own the structure and performance of all partner programmes.

This includes:

• Designing and scaling affinity partnerships
• Owning creator-led growth initiatives
• Building and optimising affiliate programmes
• Developing repeatable partnership models
• Ensuring partner programmes are commercially viable and scalable
• You turn partnerships into a system, not one-off launches.

Partner strategy & prioritisation

You define who Tru partners with and why.

This includes:

• Setting the overall partner strategy
• Prioritising creators, brands, communities and platforms
• Deciding which partnerships are strategic vs tactical
• Aligning partner strategy to Tru’s long-term brand and growth goals
• Ensuring partnerships support Tru’s evolution into a lifestyle brand
• You decide where Tru invests its partnership energy.

Commercial terms & deal leadership

You own the commercial shape of partnerships.

This includes:

• Leading commercial negotiations
• Setting deal structures and revenue models
• Agreeing on volume expectations and targets
• Ensuring partnerships are profitable and scalable
• Protecting Tru’s commercial interests
• You close and shape the deals that define the channel.

Launch calendars & pipeline control

You own the channel pipeline and launch cadence.

This includes:

• Maintaining a clear partner pipeline
• Owning launch calendars and phasing
• Aligning launches with capacity and strategy
• Ensuring the right partners go live at the right time
• Providing visibility across the business on what’s launching and when
• You control the flow of partner activity.

Partner performance & portfolio management

You own partner-level performance and optimisation.

This includes:

• Running partner performance reviews
• Identifying underperforming or misaligned partners
• Doubling down on high-performing partnerships
• Managing churn and partner exits
• Building long-term, mutually valuable relationships
• You manage a commercial portfolio, not a list of partners.

Team leadership & structure

You build and lead the Partnerships & Programs team.

This includes:

• Managing the Partnerships & Affinity Manager
• Managing the Partnerships Growth & New Business Manager
• Setting clear ownership and accountability
• Developing commercial capability within the team
• Designing a structure that can scale globally
• You build a high-performing commercial unit.

Who is this role perfect for?

This role is ideal for someone who:

• Thinks in channels, not campaigns
• Has owned revenue before
• Is commercially and strategically strong
• Enjoys deal-making and negotiation
• Can build systems, not just relationships
• Wants real ownership of a growth engine

You might come from:

• Partnerships leadership
• Commercial or business development leadership
• Platform or ecosystem roles
• Channel sales or marketplace businesses
• Travel, media, digital or community-led brands

Why this role matters at Tru

Tru is building more than a tour operator, we’re building a lifestyle brand, community and global distribution platform.

Partnerships are how Tru:

• Reaches new audiences at scale
• Builds cultural relevance
• Creates diversified revenue streams
• Reduces reliance on traditional marketing
• This role exists to turn Partnerships into a core commercial pillar of the business, not a support function.
• You won’t just manage partnerships. You’ll own one of Tru’s most important growth engines for the next decade.

We’re All About Diversity, Inclusion, Belonging and Fair Opportunity:

We are committed to building a team that reflects the diverse communities we serve. We believe that a wide range of perspectives, backgrounds and experiences makes us stronger and drives innovation. We actively encourage applications from candidates of all backgrounds.

We are dedicated to fostering an environment where everyone feels respected, valued and empowered to thrive. If you are excited about this role but your experience doesn’t align perfectly with every qualification and experience listed, we encourage you to apply anyway.

How to Apply:

Send your CV and cover letter to Roxanne at recruitment@trutravels.com

If you haven’t heard from us within 3 weeks, please consider your application unsuccessful this time around, but we appreciate you putting yourself forward.