Coronavirus - Updates From The TruCrew

 

With the recent coronavirus (COVID-19) outbreak, we would like to reassure you that your safety, health and wellbeing is our top priority. We have a duty to you and to the communities we operate in to ensure that everyone is safe and provided with the most up to date advice regarding the situation in the destinations that we travel in. Because of this, we are always compliant with any FCO (Foreign Commonwealth Office) & WHO (World Health Organisation) guidelines regarding travel to our destinations.

 

We have therefore made the difficult, but we feel the necessary decision to suspend all upcoming tours until
July 31st 2020 inclusive

 

We are offering all customers booked on trips during this time the following -

 

1) Free date change to another 2020 or 2021 date.

2) 110% Refund Credit Note that can be used on a future TruTravels tour.

 

I'm sure you can understand this was a very difficult decision for us and we have taken it with your safety in mind. We appreciate your understanding and patience as we reach out to all of our Tru Family. Please bear with us through this challenging time. If you have further questions, you can contact us here to discuss this further.

 

 

Frequently Asked Questions

 

 

MY TOUR HAS BEEN SUSPENDED - WHAT HAPPENS?

 

If you have booked a tour scheduled to depart between March 18th 2020 and July 31st 2020, you will be provided with a Refund Credit Note valued at 110% of the price paid for your tour and any ancillary services including hotels, and transfers; but excluding airfare and insurance.

 

HOW DO I REDEEM MY REFUND CREDIT NOTE?

Redeeming your Refund Credit Note is easy. Your Refund Credit Note is valid for 2 years from date of issue and can used against any TruTravels tour. When you are ready to book your next tour simply contact our sales team who will make the booking and apply your credit onto your new booking.

 

 

MY TOUR IS BEYOND THE SUSPENSION DATE - WHAT HAPPENS?

 

If your tour is set to depart outside the suspension window; you may change your destination (or choose a later departure date) free of charge, or receive a Refund Credit Note for money paid for your tour. We will continue to monitor developments and will be in touch with all customers on a priority basis.

 

HOW CAN I CONTACT TRUTRAVELS?

 

If you’re concerned about your upcoming trip or your flights have been affected, get in touch with our team via the contact form below, and we’ll be happy to help you with anything.

U.K. office opening hours:

Monday - Friday (9:30am - 5pm)
Saturday (10am - 4pm)

Live Chat service also available on Sunday from 10am to 10pm.

 

 

TO KEEP UP WITH THE LATEST
WORLD HEALTH ORGANIZATION UPDATES

CLICK HERE

 

CONTACT US

Please do not hesitate to get in contact with us anytime, however, please note that you may experience a longer response time than usual. We appreciate your patience as we work through this together.

 

 

+44 203 542 2463

info@trutravels.com

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